What is Auto-Renew?
Auto-Renew is our new system we are using so that you can automatically renew your Season Seat Membership each year. Similar to a subscription, once you choose to opt-in, your season tickets will auto-renew every season unless you decide to opt-out during the opt-out period beginning in 2023. Auto-Renew always gives you the best price and ensures you can keep your seats for the upcoming season.
What is the Difference Between Auto-Renew and Renewing as Usual?
Auto-renew is a hassle-free way to renew your membership. All you have to do is fill out the form and we will renew your seats for you every season unless you decide to opt out. This way, you don’t have to call us and we don’t have to chase you down if you forget to renew before the renewal period ends!
How Long Do I Have to Opt-In to Auto-Renew?
You have one month from the time we launch Auto-Renew to opt in or out. This period is October 14th at 11:00 am to November 14th at 11:59 pm. This period is the same for those who would like to renew their Season Membership without opting into Auto-Renew.
I Want to Opt-In to Auto-Renew but I Would Like to Move My Seats. How Do I Do This?
First, you have to fill out the form to let us know that you are opting into Auto-Renew. We will then have a seat relocation period from November 15th at 11:00 am to November 30th at 11:59 pm. We will send out another form for you to fill out to let us know where you would like to move your seats.
How Can I Be Added to a Payment Plan Through Auto-Renew?
There is an option on the survey to either pay for your membership in full or op into the 6 month payment plan. Once you select which option you would like, we will either charge your card on file for the full amount or add you to the payment plan.
After I Opt-in, When Will I Be Charged?
Once you have opted in, the payment for your membership will be made on November 15th, 2022. If you have opted into the payment plan, the first payment will be made on November 15th and all subsequent payments will be made on the 15th of each month, with the last payment being on April 15th.
My friend has a member card, how do I get one?
Member cards were a benefit for 2022 season members. Member cards will not be continued for 2023.
Can I use my gift card/member card at the Wanderers Grounds?
Yes! You can use your gift card at the Wanderers Grounds for merchandise, and food or drink. They can also be used for merchandise at the Fan Shop, and for tickets when you give us a call at 902-377-3625.
When and how will I receive my Member Gift?
Member gifts for 2023 will be available for distribution on or before the date of the home opener.
Do I have to buy tickets on Ticketmaster if I want to bring a friend to a game?
Nope! You can send us an email at email@example.com or fill out the form in your Account Manager to buy additional tickets at the member rate for when you want to bring friends and family.
Can I still opt into the payment plan if the season starts in less than 6 months?
Yes! All memberships must be paid in full by April 15th but you can still utilize the payment plan up until March 15th. We will split your payments up based on how many months are left.
What is the right of first refusal?
The right of first refusal (ROFR) allows season members to keep their seats for additional events at the Wanderers Grounds before tickets go on sale to the public.
How do I resell my tickets if I can’t make it to a game?
When you log into your Account Manager, select the tickets you want to sell, then click the ‘Resell’ button. You can determine the price and they will be available to buy directly on Ticketmaster.
How do I access my mobile tickets on my smartphone?
You can access your tickets through your HFX Wanderers FC Account Manager. We recommend adding your ticket to your phone’s wallet at least 48 hours prior to the match.
Can I use a screenshot or a paper print out of my ticket?
No. A mobile ticket must be provided directly from the Ticketmaster website, your Account Manager, or from your phone’s wallet to gain entry.
What is the maximum age for a youth ticket?
Youth tickets are for anyone between the ages of 2 and 12 years old.
How do I transfer my mobile tickets to a friend or family member?
Refer to our step-by-step Ticketing FAQs page here.
How do I accept a ticket transfer that has been sent to me?
Refer to our step-by-step Ticketing FAQs page here.
What if I don’t have data to access my ticket while at the gate?
Make sure to save your ticket to your Apple Wallet or Google Pay prior to the game to avoid having issues upon arrival. In an emergency situation, visit the box office by Gate A.
Can I get a refund if I miss a game?
We do not offer refunds for missing games. You can resell your tickets on Ticketmaster or transfer them to a friend if you can’t make it to a game. You can also donate your ticket to the community so that someone who cannot afford to purchase ticket(s) can attend a match.
Do I get a specific seat within my section of The Kitchen?
No, it is a General Admission ticket. The row and seat number are irrelevant so you can sit wherever there’s space within the specific section.
Can I re-enter the venue if I leave?
No, once you leave the Wanderers Grounds you cannot return.